Privacy Policy for SafeNest

Last Updated: August 18, 2025

1. Introduction

Welcome to SafeNest ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, SafeNest (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Disclaimer: This document is a template and not legal advice. You should consult with a legal professional to ensure compliance with all applicable laws and regulations.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:

Personal Data

With proper consent, we capture basic details e.g., Name, email, relationship with person who you and they are adding to your emergency contact, preferred language and location details for providing immediate help during emergency.

Information of Children and Elderly

We collect information about the children and elderly individuals you are a guardian or caretaker for, including their name, age, and any other information you provide. We take special care to protect this sensitive information.

Emergency Contact Information

We collect the names, phone numbers, and email addresses of your emergency contacts. You are responsible for obtaining consent from your emergency contacts to be contacted in case of an emergency.

Location Information

We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the App, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

Device Information

Information about your mobile device, including your mobile device ID, model, and manufacturer, and information about the location of your device.

Usage Data

Information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Automatically detect potential accidents (such as a fall or a crash) using device sensor data and initiate emergency alerts.
• Create and manage your account.
• Email you regarding your account status and security alerts.
• Enable user-to-user communications.
• Generate a personal profile about you to make future visits to the App more personalized.
• Increase the efficiency and operation of the App.
• Monitor and analyze usage and trends to improve your experience with the App.
• Notify you of updates to the App.
• Inform you about new features and safety recommendations within the App.
• Perform other business activities as needed.
• Protect against misuse of the service and ensure the safety of our users.
• Request feedback and contact you about your use of the App.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you important information about the service, including safety tips and updates.
• Solicit support for the App.
• Process information through our secure backend to initiate alerts to your designated contacts.

4. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

With Emergency Contacts

With your explicit consent, we will send emergency alerts, including your location and other relevant information, to your designated emergency contacts via SMS, WhatsApp, email, and other communication channels.

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance. This includes services like Twilio and SendGrid for sending communications.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Your Consent

By using the App, you consent to the collection and use of your information as described in this Privacy Policy. You are responsible for obtaining explicit consent from your emergency contacts before adding them to the App. You represent and warrant that you have obtained all necessary consents from your emergency contacts to receive communications from us on your behalf.

6. Your Rights and Choices

You have certain rights regarding your personal information. These may include the right to:

• Access, update, or delete the information we have on you.
• Object to our processing of your personal information.
• Request that we restrict the processing of your personal information.
• Request a copy of your personal information in a portable format.

You may exercise these rights by contacting us at the contact information below.

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We take the security of your data very seriously and use industry-standard encryption to protect your information, both in transit and at rest. All voice and text data are encrypted. We leverage Google's robust authentication and safety framework to secure your account. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

We are committed to protecting the privacy of children. We do not knowingly collect personally identifiable information from children under the age of 13 without parental consent. If you become aware that a child has provided us with personal information without your consent, please contact us. We will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [Your Contact Email]
• By visiting this page on our website: [Your Contact Page URL]